Return Policy
At Arnica Nursery, we strive for the highest customer satisfaction and quality of our products. However, we understand that sometimes situations can arise where you want to return a product. Below is our return policy.
Non-returnable products
Gift Cards: Gift cards cannot be returned.
Homemade opened products: For health and safety reasons, opened homemade products cannot be returned.
Plants: Plants cannot be returned.
Please let us know if something is wrong with the shipment.
Then we can discuss how to fix it.
Returnable products
Unopened products from the Twinkeltje: Unopened products can be returned by agreement. The product must be returned in its original condition and packaging.
Procedure for returns
Contact: Within 14 days of receiving your order, please contact us at [contactgegevens] to discuss your return request. Please include your order number and reason for return.
Approval: Wait for approval of your return request. We will provide you with further instructions on how to return your product.
Shipping: Send the approved return product to the return address provided. The cost of return shipments shall be borne by the customer unless otherwise agreed.
Refund: Once we receive the returned product in good condition, we will refund your purchase price within 14 days via the original payment method.
Contact Details For questions or more information about our return policy, please contact us at:
Phone: +31 6 12 578 992
Email: info@arnicakwekerij.nl
We appreciate your understanding and cooperation and hope to serve you again at the Arnica Nursery in the future.